The level 3 in conflict management course is an accredited qualification that has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. This qualification covers a wide range of sectors and is of particular benefits to those delivering training in a customer-facing role.
This qualification also meets the requirements of the security industry authority (SIA) for those delivering the license to practice qualification which includes scenario-based conflict management training. For example Door supervisors and other front-line staff.
To achieve this qualification individuals are expected to undertake 2 days of training with pre-course work.
The candidates will learn managing conflict in the workplace when dealing with customers, service users, or the public.
The candidates will also be given training about delivering scenario-based conflict management training.
This course is assessed by multiple-choice examination and a portfolio of evidence.